Outqual instrument for measuring expectation GAP of outsourcing service quality in property maintenance and management

Service quality expectation gap is a prominent issue in property maintenance and management (PMM) outsourcing sector. Numerous studies were conducted in examining outsourcing service quality from the perspective of clients, while very limited studies were looking at the perspective of service provid...

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Bibliographic Details
Main Author:	Lee, Chin Sheng
Format:	Thesis
Language:	English English English
Published:	2016
Subjects:	HD Industries. Land use. Labor HD101-1395.5 Land use Land tenure
Online Access:	http://eprints.uthm.edu.my/10031/
Abstract	Abstract here

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