| 總結: | This study focuses on the Electronic Document Management System (EDMS) implementation process at the pre-implementation stage at the Malaysian Communication and Multimedia Commission (MCMC). MCMC is a de-facto regulatory body in Malaysia regulating the communication and multimedia sector in Malaysia comprises the licensing of the said industry and the regulator for digital signature, broadcasting, and postal services. This research aims to understand how the implementation team implement EDMS in the pre-implementation stage in MCMC and obtain the factors of the pre-implementation stage by adopting Lewin’s Model of Change. Next is to gather the factors of the pre-implementation stage and identify the weakness and shortcomings of procedures in the pre-implementation stage. This research will identify one of the key areas that should be put more emphasis on, as well as increasing the awareness level of MCMC staff towards EDMS at the pre-implementation stage in MCMC. The findings from this research will be formulated and provide recommendations on the best practice of procedures and processes in the pre-implementation stage to ensure the best delivery for the next life cycle, the implementation stage.
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