An improvement of customer experience by using net promoter score (NPS) at TMPoint Johor

This study focuses on the improvement of customer experience by using net promoter score at TMpoint Johor. Action research was applied in the study and an intervention plan was designed to determine the respondents' level of experience with TMpoint service quality. There are two objectives of t...

全面介绍

书目详细资料

主要作者:	Ibrahim, Mohd. Nizam
格式:	Thesis
语言:	英语
出版:	2022
主题:	HE Transportation and Communications
在线阅读:	http://eprints.utm.my/101730/1/MohdNizamIbrahimMAHIBS2022.pdf