An improvement of customer experience by using net promoter score (NPS) at TMPoint Johor

This study focuses on the improvement of customer experience by using net promoter score at TMpoint Johor. Action research was applied in the study and an intervention plan was designed to determine the respondents' level of experience with TMpoint service quality. There are two objectives of t...

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書目詳細資料

主要作者:	Ibrahim, Mohd. Nizam
格式:	Thesis
語言:	英语
出版:	2022
主題:	HE Transportation and Communications
在線閱讀:	http://eprints.utm.my/101730/1/MohdNizamIbrahimMAHIBS2022.pdf