A study on the relationship between service innovation and firm performance of logistic companies in Malaysia

The study's main objective is to examine the relationships between service innovation and firm performance through the mediating role of service quality among logistic firms. Empirical studies that analysed the innovation-performance relationship appear to focus on manufacturing firms. This bro...

Full description

Bibliographic Details
Main Author:	M.Amin, Norseanti
Format:	Thesis
Language:	English English English
Published:	2023
Subjects:	T Technology (General)
Online Access:	http://eprints.uthm.edu.my/11048/
Abstract	Abstract here

Similar Items

The relationship between innovation capability and innovation performance in service firms
by: Amir Parnian
Published: (2025)

The relationship between service and marketing innovation on a firm’s performance
by: Noor Syuhada Wafa Abd. Rahman
Published: (2025)

Determinants Of Logistics Information Technology (Lit) Innovation Implementation Towards Firm Performance By Logistics Service Providers (Lsps) In Malaysia
by: Mat Salim, Hanisah
Published: (2023)

The relationship between resource, capability, innovation, logistics performance, and competitive advantage.
by: Zuraimi Abdul Aziz
Published: (2017)

The relationship between leadership styles and employees job engagement in service logistic company
by: Haridas, Sathiarooban
Published: (2019)

INNOVATION CAPABILITIES, LOGISTICS SERVICE QUALITY AND BUSINESS PERFORMANCE OF THE THIRD PARTY LOGISTICS (3PL) SERVICE PROVIDERS IN MALAYSIA
by: MAISARAH BINTI SEBADAK @ SEBADAK SARDJA
Published: (2020)

A Study On Logistics Relationships And Logistics Service Quality With Logistics Information Technology As Moderator
by: Zakaria, Hasnida
Published: (2009)

The moderation of innovation on the relationship between market orientation and firm performance
by: Mohd Yusof, Sitinor Wardatulaina
Published: (2021)

The Moderating Effect Of Corporate Governance Characteristics On The Relationship Between Innovation And Firm Performance: A Study On Malaysian Public Listed Companies
by: Mat Rabi, Norlizan
Published: (2008)

Modelling and simulation for logistic service company : case study on customer service operation
by: Chow, Deborah Yen May
Published: (2014)

Omni-channel logistics: the influence of reverse logistics management on omnichannel firm performance
by: Yee, Jing Foo
Published: (2023)

Relationship between job satisfaction, work environment, and employee performance: a case study of a Bangladesh's logistic company
by: Hosen, Md Delowar
Published: (2022)

The relationship between innovation and information technology on organizational performance
by: Noor Azinuddin, Ahmad
Published: (2015)

The effect of logistics capability, information technology implementation and innovation ability on road transportation logistics performance.
by: Nur Fadiah Mohd Zawawi
Published: (2016)

Relationship Between Human Capital And Firm Performance: A Study Of Telecom Equipment Companies
by: Lim, Soon Huat
Published: (2010)

Determinants And Outcomes Of Green Technology Innovation Adoption Among Third-Party Logistics Firms In China
by: Liu, Shu
Published: (2025)

Environmental capabilities, environmental innovation, and firm performance of manufacturing companies in Malaysia
by: Lee, Ah Suat
Published: (2018)

The moderating effect of green productivity practices on the relationship between innovative capabilities and firms' competitive performance
by: Lee, Lai Fatt
Published: (2025)

The Relationship and Impact of Services Quality Towards Green Logistics
by: Danish, Maria Nesan
Published: (2024)

The Relationship Between Strategic Planning Process and Firm Performance in the Palestine Service Sector
by: Obaid, Tareq Fayeq
Published: (2011)

Determinants and outcomes firm state of innovativeness in Malaysian service sector : a study on knowledge-intensive business services firm
by: Md Noh, Ab. Majid
Published: (2017)

The relationship between lean manufacturing and firm performance : a study of manufacturing companies in Sweden / Kristina Granstrom.
by: Granstrom, Kristina
Published: (2010)

The Relationship Between Service Innovation Management Practices On Performance Within Telecommunications Industry In Malaysia
by: Taghizadeh, Seyedeh Khadijeh
Published: (2015)

Exploring the impact of supply chain digitization on logistics performance in tyre manufacturing companies in Malaysia
by: Kawsalya, Sivakumar
Published: (2024)

Industrial mining policy, role of innovation and firm business performance in Indonesia mining companies
by: Agus Jayana
Published: (2024)

Moderating role of dynamic capabilities on the relationship between intellectual capital and innovation performance
by: Al-Nidawiy Mostafa Abdulkareem Ali
Published: (2025)

The logistics service providers’ capabilities, the government administration, resources and competitive advantage to the performance of the operational cross-border logistics between Thailand and Malaysia
by: Pengman, Hasamon
Published: (2022)

Influency factors of information and communication technology on selection (ICT) in logistics on third party logistics service providers in Malaysia
by: Omotayo, Awoyemi Adebare
Published: (2016)

The impact of entrepreneurial Orientation and firm performance: Mediating role of open innovation, Study of furniture manufacturing companies in Malaysia
by: Akbar, Fazal
Published: (2022)

The relationship between information technology (IT) investment and firm's financial performance of public listed companies in Malaysia
by: Sani Stores, Fatima
Published: (2015)

The relationship between epowerment factors and recruitment process in small B2B logistics companies in Qingdao, China
by: Liu, Hao
Published: (2008)

The Effects Of Value Co-Creation On Sustainable Logistic Performance: From Lens Of Logistics Service Provider In Malaysia
by: Chu , Kai Chat
Published: (2015)

The Effects Of Value Co-Creation On Sustainable Logistic Performance: From Lens Of Logistics Service Provider In Malaysia
by: Chu , Kai Chat
Published: (2015)

Relationship Between Innovativeness And Performance: A Study Of Tourism Entrepreneurs In Langkawi
by: Bukhari, Azmil Munif Mohd
Published: (2022)

A Study On Influencing Factors And Performance Of Logistics Outsourcing Practices Among Electrical And Electronics Firms In Malaysia
by: Zayzan, Khairul Razmi
Published: (2011)

THE IMPACT OF KEY PERFORMANCE INDICATOR ON EMPLOYEE JOB PERFORMANCE FOR THE LOGISTICS COMPANIES IN JORDAN
by: MOHAMMAD FALAH ALJAM`AN
Published: (2023)

Workplace Condition As A Moderator Between Innovation Investment And Company Performance
by: Selamat, Nur Syazwani
Published: (2010)

Mediating role of innovation in the relationship between contemporary management accounting practices and organizational performance of Malaysia service organizations
by: Marwan Assim (P89639)
Published: (2023)

Ownership structure, financial constraints and firm innovation of Chinese public listed companies
by: Yue, Shanshan
Published: (2026)

The effect of banking relationship on firm performance in Malaysian public listed companies
by: Putri Aidatul Sofina, Mohamad Jamil
Published: (2015)