Improving the process of capturing clients' needs

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Understanding of customer’s need is very crucial for any organisation to ensure that their need can be fully realised. Therefore, it is important for organisation to have a systematic approach to capture their client requirements. For Jabatan Kerja Raya (JKR) this system has been developed and imple...

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Bibliographic Details
Main Author:	Ibrahim, Faizah
Format:	Thesis
Language:	English
Published:	2010
Subjects:	HD Industries. Land use. Labor
Online Access:	http://eprints.utm.my/16469/1/FaizahIbrahimMFKA2010.pdf

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