A framework of facilities management service user indicators through user experience to achieve service excellence in waste management services in Malaysian local governments

Service excellence is a new paradigm in Malaysian local governments that is responsible for waste management including cleaning and garbage collection as part of facilities management services. Urbanisation has created a quest for excellent services which is associated with change in consumption pat...

Full description

Bibliographic Details
Main Author:	Umar, Mohammed Akilu
Format:	Thesis
Language:	English English English
Published:	2018
Subjects:	HD Industries. Land use. Labor
Online Access:	http://eprints.uthm.edu.my/213/
Abstract	Abstract here

Similar Items

Managing competency amongst drivers tradesman in the service corps : empirical investigation into user and provider perception of quality / Rosli bin Muhammad, Rosli bin Baharom
by: Muhammad, Rosli, et al.
Published: (2004)

Service quality of facilities management based on users' expectation and perception in residential community
by: Li Yimeng
Published: (2025)

Startup of an engineering services company : managing the first year / Arrifian bin Harmain
by: Harmain, Arrifian
Published: (1996)

Development of a hexagon aesthetic user experience model for augmented reality comics
by: Mohd Ekram Al-Hafis Hashim
Published: (2022)

Green Service Management At High Technology Service Industry : A Case Study At Airasia Airline
by: Abdullah, Muhammad Azfar
Published: (2018)

Outqual instrument for measuring expectation GAP of outsourcing service quality in property maintenance and management
by: Lee, Chin Sheng
Published: (2016)

The effects of the governmental performance service performance and service quality on customer satisfaction at Abu Dhabi Police Department
by: Al Nuaimi, Asma Jumah Moosa Fairooz
Published: (2021)

Developing an online laundry service quality framework
by: Hana Afifah
Published: (2019)

The effect of knowledge management on digital service performance through innovation in UAE judiciary system
by: Salem Eidha Alkatheeri, Hamad Awadh
Published: (2025)

An effective approach of service blueprint for targeting critical food and beverage (f&b) service process: a case study in SME at Bachok, Kelantan.
by: Nur Syaza Rasyidah Zahari,
Published: (2020)

FM Help Desk: user complaint system as an FM approach for facilities management services in Universiti Tun Hussein Onn Malaysia (UTHM)
by: Shafie, Fazira
Published: (2013)

A level of service method for evaluating A.S.R.S. based on users experience
by: Mohd. Faez Shukri Sallahudin
Published: (2025)

Measuring service efficiency and productivity in Malaysian Community Colleges institution
by: Shariffah Nur Illiana Syed Ismail
Published: (2015)

Influence Of Quality Management Practices On Service Quality Of Facilities Management Mediated By Outsourcing Service Provider Capability
by: Wang Man, Wah Conny
Published: (2022)

Lean-agile performance measurement for business process outsource service in Malaysia
by: Oluyinka, Oludapo Samson
Published: (2018)

Developing a risk assessment matrix towards better childcare services in Selangor
by: Nurul Adila Idris
Published: (2022)

The impact of quality customer service on organizational performance at Abu Dhabi distribution company
by: Al Shehhi, Yasser Mohamed Abdulla Laha
Published: (2023)

Auditor independence for providing non-audit services: a study of family firm in Malaysia.
by: Nik Mohd Aman Abu Bakar
Published: (2018)

Measuring public satisfaction on the e-government services: A case study in Shah Alam, Selangor / Muhammad 'Izzat Bahauddin Zulkipli
by: Zulkipli, Muhammad 'Izzat Bahauddin
Published: (2019)

Online Multiple Service System For Home User
by: Kok, Jin Peng
Published: (2002)

Facilities management service performance in a university health center
by: Ng, Angela Shin Yii
Published: (2025)

Linkage between knowledge management practices towards library user’s satisfaction at Malaysian University Libraries
by: Che Rusuli, Muhamad Saufi
Published: (2014)

The relationship between marketing practices, capabilities, orientation and performance of the service sector small medium entreprises in Pakistan
by: Ghouri, Arsalan Mujahid
Published: (2014)

The impacts of self-service technology adoption attributes on customer satisfaction in Abu Dhabi distribution company (ADDC)
by: Alhosani, Khalaf Abdulla
Published: (2023)

A relationship model of facilities management functions and performance of public private partnership facilities management for healthcare services
by: Hariati Abdullah Hashim
Published: (2025)

Improving the documentation of user’s requirements for e-service systems using service responsibility table
by: Ibrahim Salihu Anka
Published: (2025)

Tri-dimensional relationship between lean, perceived service quality and patient satisfaction in public lean hospitals Malaysia
by: Ng, Annie Cheng San
Published: (2023)

Determinants factors of operational excellence: the moderating effect of external environment in SMEs manufacturing sectors
by: Mohd Hafeez Al-Amin Abdul Wahab
Published: (2019)

Quality of work life orientation : antecedents and effects on organizational commitment in the Malaysian public service / Rosslina binti Ahmad Mokhtar
by: Rosslina, Ahmad Mokhtar
Published: (2011)

The influence of push, pull and mooring factors on brand switching intention among generation Y smartphone users in Malaysia
by: Koo, Xi Min
Published: (2023)

Work status congruence, work-related attitudes, and satisfaction with worklife balance of services employees in Malaysia / Muhamad Khalil Bin Omar
by: Omar, Muhamad Khalil
Published: (2014)

A TQM approach on the measurement of customer satisfaction for users of cellular telephones / Subramaniam a/l K.S. Gopala Iyer
by: K. S. Gopala Iyer, Subramaniam
Published: (1998)

Factors influencing user satisfaction level towards ETP system among inland revenue board (IRB) officers in Malaysia
by: Intan Syakira, Sulaiman
Published: (2023)

Quality of service model for software as a service in cloud computing from users' and providers' perspectives
by: Khanjani, Atieh
Published: (2015)

Facilities management performance indicators for balanced scorecard application in local authorities / Norashikin Rahmat
by: Rahmat, Norashikin
Published: (2021)

Quality environment 5S enhance service performance: a case study in Malacca State Government
by: Abdul Rahman, Siti Hajar
Published: (2013)

Managers’ Responses To Singapore’s Foreign Labor Policy: A Study Of The Manufacturing And Manufacturing Related Services Sectors
by: Wattanatinnachot, Khemmanit
Published: (2020)

Sustainable food waste management using modified fuzzy improved analytic hierarchy process: A case study in Malaysia
by: Choo, Chun Yuan
Published: (2023)

Redundant-free web services composition with user requirements consideration
by: Amirhossein Safi
Published: (2025)

Users` perceptions on factors influencing the usage of digital library services
by: Alotaibi, Saqar Moisan
Published: (2024)