A model for enhancing customer satisfaction for quality services and awareness through community participation

Customer satisfaction as a means of measuring government performance has been on top of global debates of developmental programs at local government. The background of this study highlighted the position of customer satisfaction in many municipal coun-cils in the world and with special focus on Batu...

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Bibliographic Details
Main Author:	Umar Bello, Muhammad
Format:	Thesis
Language:	English English English
Published:	2018
Subjects:	HF Commerce
Online Access:	http://eprints.uthm.edu.my/233/
Abstract	Abstract here

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