The expectation and perception of international student for delivery service quality in International Student Centre (ISC) in public universities

Service quality has become an important part in all advanced organization’s strategic plan. Higher attention on service quality has resulted in increased profit. In the case of higher learning institution has possesses all the characteristics of service industry such as reliability, responsiveness,...

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Bibliographic Details
Main Author:	Malano, Elfianingsih
Format:	Thesis
Language:	English
Published:	2015
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.utm.my/53690/1/ElfianingsihMalanoMFGHT2015.pdf

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