Service quality of facilities management based on users’ expectation and perception in residential community

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In recent years, the increasing amount of facilities management companies and residential communities has raise together with the complaint rate that concerning the quality of service in facilities management. The same situation occurred in Dragon Spring Residential Community in Shijiazhuang, China....

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Détails bibliographiques
Auteur principal:	Li, Yimeng
Format:	Thèse
Langue:	anglais
Publié:	2013
Sujets:	HD1394-1394.5 Real estate management
Accès en ligne:	http://eprints.utm.my/78177/1/LiYimengMFGHT20131.pdf

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