Service quality of facilities management based on users’ expectation and perception in residential community
In recent years, the increasing amount of facilities management companies and residential communities has raise together with the complaint rate that concerning the quality of service in facilities management. The same situation occurred in Dragon Spring Residential Community in Shijiazhuang, China....
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| 格式: | Thesis |
| 语言: | 英语 |
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2013
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| 在线阅读: | http://eprints.utm.my/78177/1/LiYimengMFGHT20131.pdf |