Apology strategies used by hotel management students in response to conflicts and challenges
Communication is deeply intertwined in the hotel industry. Besides providing services, one cannot imagine how the industry can thrive without communication as it plays a very vital in establishing and representing the success of a hotel. Therefore, a tactical approach in communication is importan...
| 第一著者: | |
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| フォーマット: | 学位論文 |
| 言語: | 英語 英語 英語 |
| 出版事項: |
2021
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| 主題: | |
| オンライン･アクセス: | http://eprints.uthm.edu.my/8290/ |
| Abstract | Abstract here |