Apology strategies used by hotel management students in response to conflicts and challenges
Communication is deeply intertwined in the hotel industry. Besides providing services, one cannot imagine how the industry can thrive without communication as it plays a very vital in establishing and representing the success of a hotel. Therefore, a tactical approach in communication is importan...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2021
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| Online Access: | http://eprints.uthm.edu.my/8290/ |
| Abstract | Abstract here |
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Apology strategies used by hotel management students in response to conflicts and challenges
Published 2021
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Thesis
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Universiti Tun Hussein Onn Malaysia