Moderating effect of affective commitment on the relationship between personality traits, job satisfaction and customer-oriented behavior among nurses
Rapid growth of the healthcare industry and existence of a more educated population have resulted in higher demand and expectation of the nursing care services. Healthcare providers need to meet the demand and expectation by introducing customer-oriented behavior among nurses. Previous studies on cu...
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| Format: | Thèse |
| Langue: | anglais |
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2016
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| Accès en ligne: | http://eprints.utm.my/84138/1/LimLeePingPFM2016.pdf |