LibQUAL 2004 : instrumen pengukuran jurang kualiti perkhidmatan Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia
Academic libraries are facing two major challenges which are global digital environment and increasing competetion. They must improve the quality of their services in order to survive. Alternative approches to measure quality emerge in the business sector. Specifically, through marketing research th...
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| Format: | Thèse |
| Langue: | anglais |
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2008
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| Accès en ligne: | http://eprints.utm.my/9585/1/SitiFatimahMFKSG2008.pdf |