Items where Author is "HO, VOON BOO"

Article

HO, VOON BOO (2008) BLUE SEA: Building and Leading Uncontestable Educational-service through Service Excellence and Authenticity. ISSN 1790-0832

HO, VOON BOO (2005) Competing Through market Orientation. ISSN 1394-3065

HO, VOON BOO (2010) Confucian values for service excellence. ISSN 1937-8718

HO, VOON BOO (2008) Critical service requirements for a market-oriented university. ISSN 1675-2392

HO, VOON BOO (1999) Customer Demographics and Service Evaluation: A Critical Incident Analysis.

HO, VOON BOO (2009) Effects of website quality on visitor satisfaction and loyalty.

HO, VOON BOO (2010) Factors influencing customer satisfaction and loyalty in the restaurant industry: Findings from Malaysia and India. ISSN 1675-7017

HO, VOON BOO (2007) Market Orientation, Financial Management and Business Performance: Exploring the Relationships in Financial Sector. Business & Management Quarterly Review, 11 (1). ISSN B00007J7L7

HO, VOON BOO (2008) Measuring and Managing Franchisee Satisfaction: A Study of Academic Franshising.

HO, VOON BOO (2010) Measuring library service quality: Academic vs state library. ISSN 2180-2777

HO, VOON BOO (2002) The Relationships of relationship Orientation, Cultural Intelligence and Customer Satisfaction in Multicultural Sarawak. ISSN 1675-199x

HO, VOON BOO (2009) SMALL AND MEDIUM ENTERPRISES (SMEs) IN SARAWAK : STRATEGIES TO ENHANCE THEIR COMPETITIVENESS.

HO, VOON BOO (2008) SOFTQUAL as a measure for user-perceived software quality. ISSN 0126-9909

HO, VOON BOO (2008) Towards service excellence in higher education: A market-oriented approach. ISSN 1660 7112

HO, VOON BOO (2005) Visitor Satisfaction on Longhouses in Sarawak. ISSN 1511-8614

HO, VOON BOO (1995) Voices of Students: A Customer-Focused Approach to Continuous Service Quality Advancement in igher Education. ISSN 0128-2204

HO, VOON BOO (2008) WebServ Index: An Indicator for Visitor-Perceived Website Service Quality in Malaysia. ISSN 1841-3323

Book Section

HO, VOON BOO (2009) Confucian values for service excellence. In: UNSPECIFIED UNSPECIFIED.

HO, VOON BOO (2007) Critical service requirements for a market-oriented university. In: UNSPECIFIED UNSPECIFIED.

HO, VOON BOO (2006) Tourist Satisfaction on Kuching City: Insights for Urban Tourism Marketing. In: UNSPECIFIED UNSPECIFIED.

Conference or Workshop Item

HO, VOON BOO (2008) Website quality and user satisfaction in distance learning. In: UNSPECIFIED.

HO, VOON BOO (2010) Role of Service Environment for Restaurants: The Youth Customers� Perspective. In: UNSPECIFIED.

HO, VOON BOO (2010) WebServ Index: An Indicator for Visitor-Perceived Website Service Quality in Malaysia. In: UNSPECIFIED.

HO, VOON BOO (2010) Developing and Validating a Multi-Item Scale for Measuring Website Service Quality in Malaysia. In: UNSPECIFIED.

HO, VOON BOO (2007) Developing and Validating a Student-Perceived Market Orientation Scale in Higher Education. In: UNSPECIFIED.

HO, VOON BOO (2009) Measuring and Managing Franchisee Satisfaction: A Study of Academic Franshising. In: UNSPECIFIED.

HO, VOON BOO (2009) Identifying the dimensions of website service quality. In: UNSPECIFIED.

HO, VOON BOO (2009) Effects of website quality on visitor satisfaction and loyalty. In: UNSPECIFIED.

HO, VOON BOO (2009) Factors influencing customer satisfaction and loyalty in the restaurant industry: Findings from Malaysia and India. In: UNSPECIFIED.

HO, VOON BOO (2009) Measuring library service quality: Academic vs state library. In: UNSPECIFIED.

HO, VOON BOO (2009) BLUE SEA: Building and Leading Uncontestable Educational-service through Service Excellence and Authenticity. In: UNSPECIFIED.

HO, VOON BOO Leveraging library quality for academic excellence. In: UNSPECIFIED.

HO, VOON BOO SOFTQUAL as a measure for user-perceived software quality. In: UNSPECIFIED.

HO, VOON BOO Exploring for Customer-Perceived Market Orientation in Higher Education. In: UNSPECIFIED.

HO, VOON BOO (2006) Customer Demographics and Service Evaluation: A Critical Incident Analysis. In: UNSPECIFIED.

HO, VOON BOO The Relationships of relationship Orientation, Cultural Intelligence and Customer Satisfaction in Multicultural Sarawak. In: UNSPECIFIED.

HO, VOON BOO Advancing Service Quality of Higher Learning Institutions: An Empirical Study in Sarawak. In: UNSPECIFIED.

HO, VOON BOO Visitor Satisfaction on Longhouses in Sarawak. In: UNSPECIFIED.

HO, VOON BOO Understanding Foodservice Quality in Kuching. In: UNSPECIFIED.

HO, VOON BOO Student Satisfaction and Loyalty in Higher Education: A Critical Incident Analysis. In: UNSPECIFIED.

HO, VOON BOO Adapting a Market Orientation Scale for Quality Service in Higher Education. In: UNSPECIFIED.

HO, VOON BOO Developing a Service-Driven Market Orientation Towards Service Excellence, Cambridge University, UK. In: UNSPECIFIED.

HO, VOON BOO Voices of Students: A Customer-Focused Approach to Continuous Service Quality Advancement in igher Education. In: UNSPECIFIED.

HO, VOON BOO Teaching Summarizing Skills: Testing for a Student-Oriented Approach. In: UNSPECIFIED.

HO, VOON BOO Critical Service Requirements for a Market-Oriented University: A Malaysian Case. In: UNSPECIFIED.

Book

HO, VOON BOO (2012) Marketing Research: Comprehensive. UNSPECIFIED.

HO, VOON BOO (2009) SMALL AND MEDIUM ENTERPRISES (SMEs) IN SARAWAK : STRATEGIES TO ENHANCE THEIR COMPETITIVENESS. UNSPECIFIED.

HO, VOON BOO (2010) Timely Management Insights. UNSPECIFIED.

HO, VOON BOO (2009) Towards service excellence in higher education: A market-oriented approach. UNSPECIFIED.

Other

HO, VOON BOO (2006) Competing Through market Orientation. UNSPECIFIED.

HO, VOON BOO (2007) Leveraging Service Quality in Foodservice Industry. UNSPECIFIED.

HO, VOON BOO (2003) Market Orientation and Competitiveness of SMEs in Sarawak. UNSPECIFIED.

HO, VOON BOO (2007) Profit From Service Excellence. UNSPECIFIED.