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Formulating Customer Satisfaction Strategies by utilizing Importance-Performance Analysis (IPA): Comparison of Beauty and Healthcare Products

MUSA, ROSIDAH BINTI (2005) Formulating Customer Satisfaction Strategies by utilizing Importance-Performance Analysis (IPA): Comparison of Beauty and Healthcare Products. In: UNSPECIFIED.

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Item Type: Conference or Workshop Item (UNSPECIFIED)
PRISMA ID: 11729
URI: http://oarr.uitm.edu.my/id/eprint/21021

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