Mapping the Dimensions of Electronic Service Quality with Electronic Customer Relationship Management (e-CRM) Features for Electronic Reservation

ALIAS, NURSYAHIDAH BINTI (2009) Mapping the Dimensions of Electronic Service Quality with Electronic Customer Relationship Management (e-CRM) Features for Electronic Reservation. In: UNSPECIFIED.

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Item Type:	Conference or Workshop Item (UNSPECIFIED)
PRISMA ID:	24537
URI:	http://oarr.uitm.edu.my/id/eprint/25691

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