The influence of Service Recovery Strategies on Word of Mouth: Views of Mobile Phone Users

NORIZAN, NOR SABRENA BINTI (2009) The influence of Service Recovery Strategies on Word of Mouth: Views of Mobile Phone Users. ISSN 1911-2017 / 1911-2025

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Item Type:	Article
PRISMA ID:	8447
URI:	http://oarr.uitm.edu.my/id/eprint/4159

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