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The influence of Service Recovery Strategies on Word of Mouth: Views of Mobile Phone Users

NORIZAN, NOR SABRENA BINTI (2009) The influence of Service Recovery Strategies on Word of Mouth: Views of Mobile Phone Users. ISSN 1911-2017 / 1911-2025

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Item Type: Article
PRISMA ID: 8447
URI: http://oarr.uitm.edu.my/id/eprint/4159

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