Passengers' perception towards airport service quality at Kota Kinabalu International Airport (KKIA), terminal 1
The study was designed to investigate the relationship between airport service quality and passenger satisfaction. An empirical investigation of air passengers travelling through Kata Kinabalu International Airport (KKIA), Terminal 1 was carried out through the use of self-administered survey questi...
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| Format: | Thesis |
| Language: | English English |
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2008
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| Online Access: | https://eprints.ums.edu.my/id/eprint/43558/1/ABSTRACT.pdf https://eprints.ums.edu.my/id/eprint/43558/2/FULLTEXT.pdf |