An evaluation of the Road Transport Department counter service towards the quality of RTD'S customers satisfaction in Kota Kinabalu
The Road Transport Department, Sabah (RTD) has undergone various evolutionary changes and has become a rather complex organization since it inception on February 27, 1963. The RTD has always made an effort to improve and enhance the quality of its customer services. Despite these efforts, RTD still...
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| 格式: | Thesis |
| 语言: | 英语 英语 |
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2007
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| 在线阅读: | https://eprints.ums.edu.my/id/eprint/44450/1/24%20PAGES.pdf https://eprints.ums.edu.my/id/eprint/44450/2/FULLTEXT.pdf |