The effects of perceived justice on satisfaction and customer loyalty in Malaysia telecommunication industry
The purpose of this study is to assess the effect of perceived justice on customer loyalty and to examine the mediating role of satisfaction in the relationship between perceived justice and customer loyalty. It examines the perception of "Justice" in the service recovery and how it affec...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2013
|
| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/8916/1/mt0000000309.pdf https://eprints.ums.edu.my/id/eprint/8916/ |
| Abstract | Abstract here |