Kualiti Perkhidmatan Perbankan Islam dan Kepuasan Pelanggan
The objective of this study is to determine the relationship between the dimension of service quality in Islamic Banking and customer satisfaction. The study based on the CARTER instrumentation was introduced by Qawi and Lynn (2001) was adaptation form SERVQUAL instrument developed by Parasuraman et...
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| Format: | Thesis |
| Language: | English |
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2003
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| Online Access: | https://etd.uum.edu.my/1021/1/KHAIRUL_NIZAM_B._MAMAT_%40_MUHAMMAD.pdf |