The influence sevices quality of last-mile delivery services on customer satisfaction in Malaysia
In the dynamic landscape of last-mile delivery services, customer satisfaction stands as a critical metric for success. This study investigates the multifaceted influences of delivery, packaging, technology, accessibility and trust on customer satisfaction within the context of last-mile delivery se...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2024
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| Online Access: | https://etd.uum.edu.my/11316/1/depositpermission.pdf https://etd.uum.edu.my/11316/2/s832215_01.pdf https://etd.uum.edu.my/11316/ |
| Abstract | Abstract here |