The influence sevices quality of last-mile delivery services on customer satisfaction in Malaysia
In the dynamic landscape of last-mile delivery services, customer satisfaction stands as a critical metric for success. This study investigates the multifaceted influences of delivery, packaging, technology, accessibility and trust on customer satisfaction within the context of last-mile delivery se...
| 第一著者: | |
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| フォーマット: | 学位論文 |
| 言語: | 英語 英語 |
| 出版事項: |
2024
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| 主題: | |
| オンライン･アクセス: | https://etd.uum.edu.my/11316/1/depositpermission.pdf https://etd.uum.edu.my/11316/2/s832215_01.pdf https://etd.uum.edu.my/11316/ |
| Abstract | Abstract here |