The influence sevices quality of last-mile delivery services on customer satisfaction in Malaysia

In the dynamic landscape of last-mile delivery services, customer satisfaction stands as a critical metric for success. This study investigates the multifaceted influences of delivery, packaging, technology, accessibility and trust on customer satisfaction within the context of last-mile delivery se...

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Bibliographic Details
Main Author:	Tan, Wei Bin
Format:	Thesis
Language:	English English
Published:	2024
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/11316/1/depositpermission.pdf https://etd.uum.edu.my/11316/2/s832215_01.pdf https://etd.uum.edu.my/11316/
Abstract	Abstract here

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