Assessing public perception and satisfaction within public transportation services in Penang

This research studied assessing public perception and satisfaction with public transportation services in Penang, Malaysia and uses the SERVQUAL model to assess service quality across multiple dimensions. Tangible, reliability, responsiveness, Assurance, empathy, and the other two variables added wh...

書誌詳細
第一著者:	Poovaneswary, Murugasan
フォーマット:	学位論文
言語:	英語英語
出版事項:	2024
主題:	HE Transportation and Communications
オンライン･アクセス:	https://etd.uum.edu.my/11353/1/depositpermission.pdf https://etd.uum.edu.my/11353/2/s830306_01.pdf

類似資料

Effect of attribute perception factors on mode choice preferences among public transport users
著者:: Md. Abdul Kafi, Md. Abdul Kafi
出版事項: (2019)

Using stated preference method to evaluate public transportation in UTM
著者:: Deo, Muvunyi
出版事項: (2011)

Factors that influence people's behavior using public transportation in Kerman City, Iran
著者:: Bahreini, Azin
出版事項: (2014)

Impact of pandemic covid-19 towards public bus services in Johor Bahru: multiple case study
著者:: Roslan, Muhammad Ikhmal
出版事項: (2021)

Enhancing passenger statisfaction in Kedah Public Bus Services : A comprehensive analysis of sevices quality dimensions and accessibility
著者:: Nur Amirah, Muhayadin
出版事項: (2024)

The importance of green vehicles operation within eco-parks
著者:: Shabdin, Nurul Hidayah
出版事項: (2013)

Service performance and user perception of the light rail transit system
著者:: Fauzi Zahari, Mohamad Nor
出版事項: (1999)

Public expectation on the implementation of bus rapid transit at Iskandar Malaysia, Johor
著者:: Muthusamy, Mathivanan
出版事項: (2020)

The Impact of Transportation in Malaysian Economy: An Input Output Analysis
著者:: Suriyani, Saidi
出版事項: (2012)

Modified sweep algorithm with fuzzy-based parameters for public bus route selection
著者:: Nurcahyo, Gunadi Widi
出版事項: (2003)

The Needs of halal transportation control in Malaysia: a multiple case study approach
著者:: Mohamad Husny Hamid, Zuhra Junaida
出版事項: (2010)

Strategy Planning Practices and Performance: A Case Study in Road Transport Department
著者:: Hafsah, Abdul Aziz
出版事項: (2011)

The attributes of passengers service quality of Malaysia Airlines : a study on the impact towards customer satisfaction level
著者:: Salleh, Shafie
出版事項: (1996)

Carbon dioxide emission generated by passenger road transport in Iskandar Malaysia Johor by 2025
著者:: Redzuan, Razman Hafifi
出版事項: (2009)

The nomination of container based on first-in-first-out : a case study of J.P Transport Sdn. Bhd.
著者:: Mohamad, Dini Mastura
出版事項: (2000)

The mediating effect of technological orientation on the relationship between project management process and infrastructure performance of road and transport authority in UAE
著者:: Ali, Abdalla Ahmed Hassan Ahmed Al
出版事項: (2024)

Analysis of users' perception in the application of e-manifest
著者:: Abdul Halim, Wan Muhd. Zulhilmi
出版事項: (2011)

The demand for luxury coach service in Malaysia : case study of executive coach service
著者:: Ishak, Basimah
出版事項: (1995)

Perception of women drivers towards women-only parking space
著者:: Zainon, Muzani
出版事項: (2013)

Visualising of the 20th century past cultural heritage of Weld Quay, Penang through digital technology representation
著者:: Chan Yi Chee
出版事項: (2019)

Customer satisfaction on panorama bus network system
著者:: Mohd. Zahri, Faza Nadhirah
出版事項: (2020)

Passengers‘ awareness and perceptions on safety and security measures and procedures in Airport Terminal Building
著者:: Turtugulov, Amir
出版事項: (2009)

Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
著者:: Noraini, Ahmad
出版事項: (2022)

Regression model analysis for vessel service time
著者:: Mokhtar, Kasypi
出版事項: (2007)

Antecedents of continuance intention among youth in utilising monorail service
著者:: Sobri, Ahmad
出版事項: (2024)

The influencing factors of the grab car users' satisfaction: a study in Kedah
著者:: Ahmad, Nur Azimah
出版事項: (2021)

An improvement to the utilization of post on wheel (POW) services in Sandakan, Sabah
著者:: Hong, Heldora
出版事項: (2022)

Network analysis of urban light rail service in Kuala Lumpur
著者:: Tee, Yeong Yih
出版事項: (2011)

A study on customer perception of Banting - Klang, Route 127 of kenderaan Klang Banting Berhad / Rafkah Asri
著者:: Asri, Rafkah
出版事項: (1999)

An improvement of customer adoption of using Self-Service Technologies (SST) At TMPoint Johor
著者:: Ruslan, Mohd. Khairudin
出版事項: (2022)

Intercity passenger rail services : case study Ipoh - Kuala Lumpur sector
著者:: Maramuthu, Gopal
出版事項: (1997)

Traffic impact assessment of new commercial developments in the neighborhoods of Skudai town
著者:: Zaki, Nazir Huzairy
出版事項: (2013)

Factor influencing consumer satisfaction of electronic payment system on mass rapid transit feeder bus
著者:: Ab. Malek, Siti Balqis
出版事項: (2020)

A study on a service performance of express bus companies in a competitive market
著者:: Hassan, Fauziah
出版事項: (1995)

Determination of level of service along the closed toll expressway from Sungai Besi to Skudai
著者:: Santhiman, Mohd. Saleh
出版事項: (1996)

Economic implications of transport on the Nigerian economy: A study of road transport choice and cost of doing business
著者:: Purokayo, Gambiyo Suleiman
出版事項: (2015)

The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees
著者:: Khan, Sanan Waheed
出版事項: (2019)

Viability study on executive bus service: among the existing express bus commuters / Basimah Ishak
著者:: Basimah, Ishak
出版事項: (1993)

Planning for limousine service : case study : Sultan Abdul Aziz Shah International Airport, Malaysia
著者:: Suradi, Kosnin
出版事項: (1996)

Development of traffic impact assessment (TIA) criteria in Malaysia : Johor State as the basic model
著者:: Wee, Ka Siong
出版事項: (2001)

Cannot write session to /tmp/vufind_sessions/sess_gjgcg4o3b54qn4cap1e409hq6t