Assessing public perception and satisfaction within public transportation services in Penang

This research studied assessing public perception and satisfaction with public transportation services in Penang, Malaysia and uses the SERVQUAL model to assess service quality across multiple dimensions. Tangible, reliability, responsiveness, Assurance, empathy, and the other two variables added wh...

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Bibliographic Details

Main Author:	Poovaneswary, Murugasan
Format:	Thesis
Language:	English English
Published:	2024
Subjects:	HE Transportation and Communications
Online Access:	https://etd.uum.edu.my/11353/1/depositpermission.pdf https://etd.uum.edu.my/11353/2/s830306_01.pdf