Assessing public perception and satisfaction within public transportation services in Penang
This research studied assessing public perception and satisfaction with public transportation services in Penang, Malaysia and uses the SERVQUAL model to assess service quality across multiple dimensions. Tangible, reliability, responsiveness, Assurance, empathy, and the other two variables added wh...
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| Format: | Thèse |
| Langue: | anglais anglais |
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2024
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| Accès en ligne: | https://etd.uum.edu.my/11353/1/depositpermission.pdf https://etd.uum.edu.my/11353/2/s830306_01.pdf |