The effect of service quality on customer satisfaction of Bank Islam Malaysia Berhad
Customer satisfaction is a pivotal element in the banking industry, particularly in Islamic banking, where unique challenges arise in meeting customer expectations. This study aims to determine the effect of service quality dimensions reliability, responsiveness, assurance, empathy, and tangibles on...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English English |
| Published: |
2025
|
| Subjects: | |
| Online Access: | https://etd.uum.edu.my/11764/1/depositpermission.pdf https://etd.uum.edu.my/11764/2/s833443_01.pdf https://etd.uum.edu.my/11764/ |
| Abstract | Abstract here |