The effect of service quality on customer satisfaction of Bank Islam Malaysia Berhad
Customer satisfaction is a pivotal element in the banking industry, particularly in Islamic banking, where unique challenges arise in meeting customer expectations. This study aims to determine the effect of service quality dimensions reliability, responsiveness, assurance, empathy, and tangibles on...
| 第一著者: | |
|---|---|
| フォーマット: | Dissertation |
| 言語: | 英語 英語 |
| 出版事項: |
2025
|
| 主題: | |
| オンライン･アクセス: | https://etd.uum.edu.my/11764/1/depositpermission.pdf https://etd.uum.edu.my/11764/2/s833443_01.pdf https://etd.uum.edu.my/11764/ |
| Abstract | Abstract here |