The effect of service quality on customer satisfaction of Bank Islam Malaysia Berhad

Customer satisfaction is a pivotal element in the banking industry, particularly in Islamic banking, where unique challenges arise in meeting customer expectations. This study aims to determine the effect of service quality dimensions reliability, responsiveness, assurance, empathy, and tangibles on...

Description complète

Détails bibliographiques
Auteur principal:	Utari, Septi
Format:	Dissertation
Langue:	anglais anglais
Publié:	2025
Sujets:	HF5415.33 Consumer Behavior.
Accès en ligne:	https://etd.uum.edu.my/11764/1/depositpermission.pdf https://etd.uum.edu.my/11764/2/s833443_01.pdf https://etd.uum.edu.my/11764/
Abstract	Abstract here

Documents similaires

Customer Satisfaction and Service Quality : A Case Study of Bank Islam Malaysia Berhad (BIMB)
par: Fozi, Awang
Publié: (2009)

The impacts of service quality dimensions on customer satisfaction of banking sector in Penang, Malaysia
par: Indrani, Ravinthiran
Publié: (2021)

The Effect of Website Quality Service on Customer Satisfaction Study on Qatar Airways
par: Baliem, Ahmed Abubaker
Publié: (2009)

Customer satisfaction of music centre service quality in Selangor
par: Tan, Keat Shuang
Publié: (2020)

The influence of service quality, corporate image, trust and satisfaction on customer loyalty: Evidence from banking industry in Libya
par: Elbakoush, Abdalla Yousef
Publié: (2015)

Analysing Logistics Services Quality On E-Commerce Customer Satisfaction
par: Sivasangari, Balakisnan
Publié: (2024)

The influence of service quality dimensions on customer satisfaction towards tax agents
par: Nor Adwiyah, Awang
Publié: (2019)

The influence sevices quality of last-mile delivery services on customer satisfaction in Malaysia
par: Tan, Wei Bin
Publié: (2024)

The relationship between service quality and customers' satisfaction in Islamic Banks in Tanzania
par: Fauz, Mohd Khamis
Publié: (2014)

Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
par: Alnaser, Ahmad Salih Mheidi
Publié: (2010)

Effects of perceived e-service quality, customer trust and e-satisfaction one-loyalty in Malaysian e-commerce industry
par: Ooi, Min Jie
Publié: (2019)

After sales service : Factors influencing customers' satisfaction
par: Nur Aishah, Abdul Aziz
Publié: (2014)

The relationship between service quality, customer satisfaction, and hedonic value on generation Y customer loyalty in the context of superstores in Bangladesh: the mediating role of corporate image
par: Alam, Mirza Mohammad Didarul
Publié: (2020)

Factors that affecting the customer satisfaction towards mobile network service provider
par: Iin Adriana, Nasri
Publié: (2019)

Factors influencing customer satisfaction using e-hailing services in Melaka
par: Ahmad Fadzil, Mohamad
Publié: (2021)

Customer Satisfaction and Preferences in Banking Industry: An Empirical Investigation on Public Sector Employees
par: Farzila, Md Zuki
Publié: (2009)

The effect of customer relationship management factors on airline customer satisfaction
par: Azhar, Muhammad Salman
Publié: (2020)

Customer retention in Malaysia banks: the effect of relationship marketing, service quality, price, and mediation of satisfaction
par: Chim, Weng Kong
Publié: (2022)

Effect of customer satisfaction on customer loyalty and the moderating role of customer experience in the Nigerian hotel industry
par: Gawuna, Muhammad Sani
Publié: (2019)

The Effect of Customers' Satisfaction towards Customer Loyalty among Mobile Telecomunication Providers in Malaysia
par: Sarina, Ismail
Publié: (2009)

Factors influencing customer re-patronage behavior: The mediating effect of customer satisfaction
par: Yap, Luen Her
Publié: (2015)

Service Quality and Satisfaction Among Postgraduate Students at Universiti Utara Malaysia
par: Hanaysha, Jalal R. M.
Publié: (2011)

A study of customer satisfaction on products and services: The case of KM Vet Pharm Sdn. Bhd.
par: Suloseni, Supermanuam
Publié: (2018)

The study of encounter service quality among Malaysian' online retailers towards customer loyalty
par: Fatin Firzana, Muhammad Khairi
Publié: (2021)

An Initial Study on the Effectiveness of TM Online Customer Care Service
par: Sukhdev Singh, Karnail Singh
Publié: (2008)

Relationship between Customer Satisfaction, Brand Trust and Customer Brand Loyalty
par: Khadijah, Kamisan
Publié: (2010)

The influence of customer satisfaction, brand trust and brand image towards customer loyalty
par: Nurul Sakinah, Azizan
Publié: (2019)

The Impact of Relationship Marketing on Customer Loyalty in the Banking Sector
par: Nor Aza, Maulad Musa
Publié: (2009)

Determinant factors of customer loyalty towards telecommunications services in Malaysia
par: Mohd Khursani, Md Khakhir
Publié: (2021)

The unique antecedents of customer loyalty towards mobile service
par: Mah, Pei Yew
Publié: (2017)

Factors influencing customers' satisfaction towards Subaidah restaurant in UUM
par: Saidu, Nasiru
Publié: (2017)

Customer satisfaction of online shopping among employees of CMA CGM group Malaysia
par: Lee, Gin Gank
Publié: (2018)

Destination service quality, tourist satisfaction, tourist perceived value and tourist behavioural intention at Kuala Tahan National Park, Malaysia
par: Mohd Rahimi, Abdul Halim
Publié: (2020)

The relationship between e-service quality, trust and satisfaction towards consumer online shopping during Covid-19 pandemic
par: Hasliza, Md Shariff
Publié: (2021)

The effect of a contextual, organizational, individual and system factors on customer satisfaction of CRM implementation in public sector in Oman
par: Al Arafati, Ahmed Said
Publié: (2020)

The effect of advertising campaign on consumer buying behaviour: Petronas (M) Berhad
par: Mohamad Taufik, Ariffin
Publié: (2023)

Relationship between customer's needs of justice, security, self-esteem, and customer delight: mediating effect of customer experience, conceptualization of customer experience in Telekom Malaysia
par: Syed Abdul Kadir, Syed Mohd
Publié: (2021)

Customer perceived benefits and customer citizenship behaviour in Pakistan airline industry : Mediating role of relationship quality and moderating role of conspicuous consumption
par: Hassan, Shahzad
Publié: (2024)

An empirical study on the factors influencing customers satisfaction among mobile phone users at the University of Benghazi in Libya
par: Aldrogi, Ziad W. Ahmed
Publié: (2013)

Study of Customer Satisfaction in the Banking Sector in Libya
par: Akgam, Haitham Ahmed
Publié: (2013)