Mengukur Tahap Kualiti Perkhidmatan Dari Perspektif Kepuasan Pelanggan

In general, this study aims to identify the degree of customer satisfaction in PMBR based on service quality elements formulated. The specific objectives of this study is to identity the degree of customer expectation towards the elements and dimensions measured, it is to identify the degree of perc...

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書誌詳細

第一著者:	Ahmad Bukhari, Abdul Rahim
フォーマット:	学位論文
言語:	英語 英語
出版事項:	2000
主題:	H Social Sciences
オンライン･アクセス:	https://etd.uum.edu.my/131/1/AHMAD_BUKHARI_B._ABD._RAHIM_-_Mengukur_tahap_kualiti_perkhidmatan_dari_perspektif_kepuasan_pelanggan_-_Kajian_kes_di_Pantai_Merdeka_Beach_Resort.pdf https://etd.uum.edu.my/131/2/AHMAD_BUKHARI_B._ABD._RAHIM_-_Mengukur_tahap_kualiti_perkhidmatan_dari_perspektif_kepuasan_pelanggan_-_Kajian_kes_di_Pantai_Merdeka_Beach_Resort.pdf