Mengukur Tahap Kualiti Perkhidmatan Dari Perspektif Kepuasan Pelanggan

In general, this study aims to identify the degree of customer satisfaction in PMBR based on service quality elements formulated. The specific objectives of this study is to identity the degree of customer expectation towards the elements and dimensions measured, it is to identify the degree of perc...

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主要作者:	Ahmad Bukhari, Abdul Rahim
格式:	Thesis
语言:	英语 英语
出版:	2000
主题:	H Social Sciences
在线阅读:	https://etd.uum.edu.my/131/1/AHMAD_BUKHARI_B._ABD._RAHIM_-_Mengukur_tahap_kualiti_perkhidmatan_dari_perspektif_kepuasan_pelanggan_-_Kajian_kes_di_Pantai_Merdeka_Beach_Resort.pdf https://etd.uum.edu.my/131/2/AHMAD_BUKHARI_B._ABD._RAHIM_-_Mengukur_tahap_kualiti_perkhidmatan_dari_perspektif_kepuasan_pelanggan_-_Kajian_kes_di_Pantai_Merdeka_Beach_Resort.pdf