Expected Service Quality In Retail Bank : A Segmentation Analysis Of Business Customer in Nothern Region Of Malaysia

Pemberian perkhidmatan yang berkualiti kepada pelanggan adalah mustahak untuk berjaya dan berterusan dalam bidang perbankan yang saling bersaingan. Demi mengharungi suasana persaingan yang sengit, bank telah menumpukan usaha mereka untuk mengekalkan pelanggan utama mereka. Perkhidmatan yang berkuali...

Full description

Bibliographic Details
Main Author:	Chee, Siew Sim
Format:	Thesis
Language:	English English
Published:	2000
Subjects:	H Social Sciences
Online Access:	https://etd.uum.edu.my/142/1/CHEE_SIEW_SIM_-_Expected_service_quality_in_retail_bank_-_A_segmentation_analysis_of_business_customer_in_Northern_Region_of_Malaysia.pdf https://etd.uum.edu.my/142/2/CHEE_SIEW_SIM_-_Expected_service_quality_in_retail_bank_-_A_segmentation_analysis_of_business_customer_in_Northern_Region_of_Malaysia.pdf

Similar Items

Level Of Service Quality Of Sme Laboratory Services On Customer Expectation
by: Yeow , Liang Ming
Published: (2015)

Perceived service quality vs customer expectation in motorcycle shop
by: Nouri, Aida Khoshraftar
Published: (2014)

Factors affecting customer satisfaction and retention in retail store
by: Panirchelvam, Dinesh
Published: (2021)

Effect of retail service quality on switching intentions among hypermarket customers
by: Jabeen, Samrena
Published: (2019)

A Study on the Retail Customers Perspectives on Service Quality Before and After Merger Process of Two Anchor Bank in Malaysia
by: Kamarulail, Sulaiman
Published: (2003)

The relationship of service quality, customer satisfaction and loyalty in Celcom Malaysia
by: Voon, Sze Chee
Published: (2022)

Knowledge, behaviour, awareness and policy towards E-Waste management perfomance among SMEs in Nothern Region of Malaysia
by: Muhammad Hakimi, Razak
Published: (2024)

The study of encounter service quality among Malaysian' online retailers towards customer loyalty
by: Fatin Firzana, Muhammad Khairi
Published: (2021)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
by: Petkao, Waramon
Published: (2010)

Service Quality and Customer Satisfaction in Islamic Banking
by: Nur Syuhanida, Samsuddin
Published: (2011)

Expectation and perception of postgraduate students for service quality in UTM
by: Mohamad Tahar, Effaziela
Published: (2008)

Student expectation and perception of service quality in UTM hostel
by: Moharyakasimivan, Ivan
Published: (2014)

Relationship between perceived service quality, customer satisfaction and behaviour intention in airline industry
by: Balasubramaniam, Sangeetha
Published: (2010)

Electronic retailers' perception of internet retail service quality / Che Suzana Aida Che Nordin
by: Che Nordin, Che Suzana Aida
Published: (2004)

Expectations and perceptions of students for service quality in UTM sports complex
by: Ooi, Sher Yeen
Published: (2010)

Service Quality Expectation And Perception Towards Universiti Utara Malaysia
by: Mohd. Jamil, Mohd. Noor
Published: (2002)

Expectation of design industry towards designers’ competencies in Malaysia
by: Ho, Ying Ying
Published: (2021)

Service quality on patient expectation and actual service received at Gleanegal Kuala Lumpur
by: Nazratulshima, Mohd Halim
Published: (2016)

Determinants of female customers' satisfaction in Saudi Arabian retail banks / Maysoon Ibrahim Qanetah
by: Qanetah, Maysoon Ibrahim
Published: (2011)

To increase employee satisfaction and customer satisfaction towards service quality of Buildzone Engineering Trade and Supply
by: Jamian, Siti Hajar
Published: (2022)

Conceptual Framework Of Wind Disaster Risk Mitigation For Rural Houses In Nothern Peninsular Malaysia
by: Chik, Farah Alwani Wan
Published: (2019)

Innovation As Success Factor For Smes' Business Performance At Northern Region Of Malaysia
by: Toh, Seong Thye
Published: (2014)

Consumers' Perceptions and Expectations of Service Quality in Selected Fast Food Restaurants
by: Arumugam, Nalini
Published: (2001)

Expectation And Perception Of Homeowners On Service Quality Of Green Home Property Developers
by: Jayasingham, J. Pathma Priya
Published: (2023)

Mediating effects of customer perceived value on relationship among service quality, customer experience and customer satisfaction of E-banking services in Bangladesh
by: Bashir, Md Abdul
Published: (2022)

The relationship between service quality and customers' satisfaction in Islamic Banks in Tanzania
by: Fauz, Mohd Khamis
Published: (2014)

The effect of service quality on customer satisfaction of Bank Islam Malaysia Berhad
by: Utari, Septi
Published: (2025)

Measuring Customer Satisfaction on yhe Serviuce Quality: A Case Study of T&T Engineering Sdn. Bhd.
by: Tai, Chee Yung
Published: (2004)

Customer Satisfaction With Service Quality in Iraqi Conventional Banks: The Case of Salah Al Din Banks
by: Ahmed Fareed, Naji
Published: (2012)

Service quality of facilities management based on users' expectation and perception in residential community
by: Li, Yimeng
Published: (2013)

Service quality of facilities management based on users’ expectation and perception in residential community
by: Li, Yimeng
Published: (2013)

The relationship between customer service training and customers satisfaction at Universiti Teknologi Malaysia, Skudai, Johor
by: Raman, Ravindran
Published: (2011)

A study on customers' expectations towards ‘energy’; design, price or quality? / Intan Shafinaz Ahmad
by: Ahmad, Intan Shafinaz
Published: (1996)

Price, performance and expectations as determinants of customer satisfaction in a low price-high quality hotel
by: Ahmad, Sabri
Published: (1999)

Using The Servqual Model To Assess Service Quality And Customer Satisfaction: An Empirical Study Of Rawang Rest Area
by: Vadovelu, Deepa
Published: (2014)

The influence of online service quality on customers' acceptance: a study of internet banking
by: Suriati Mohd Zain
Published: (2006)

E-service quality model for assessing customer satisfaction of mobile banking application
by: Owuamanam, Jude Ndubuisi
Published: (2021)

The impacts of service quality dimensions on customer satisfaction of banking sector in Penang, Malaysia
by: Indrani, Ravinthiran
Published: (2021)

Service quality in private higher education industry: The students' perceptions and expectations / Noraini Yaumiddin
by: Yaumiddin, Noraini
Published: (2010)

The link on service characteristics, customer satisfaction and competitive strategy among retail chain stores in Kuala Lumpur
by: Loo Jang Yih, Vincent
Published: (2018)