The Impact of Relationship Marketing on Customer Loyalty in the Banking Sector
This research explores the impact of relationship marketing on customer loyalty in banking context. A survey of students of Universiti Utara Malaysia (UUM) and employees of Permintex Industries Sdn. Bhd was conducted to determine the significance and influence of the underpinnings of the relationshi...
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| 格式: | Thesis |
| 语言: | 英语 英语 |
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2009
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| 在线阅读: | https://etd.uum.edu.my/2035/1/Nor_Aza_Maulad_Musa.pdf https://etd.uum.edu.my/2035/2/1.Nor_Aza_Maulad_Musa.pdf |