Service Quality and Customer Satisfaction in the Hotel Industry
Common perception by practitioners in the hotel industry today that satisfied guest would become profitability to the company is considered as a major subject for this research. Therefore, this study is conducted to extend the previous research on the service quality by examining the relationship be...
| मुख्य लेखक: | |
|---|---|
| स्वरूप: | थीसिस |
| भाषा: | अंग्रेज़ी अंग्रेज़ी |
| प्रकाशित: |
2010
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| विषय: | |
| ऑनलाइन पहुंच: | https://etd.uum.edu.my/2374/1/Nur_Asyura_Muhamad.pdf https://etd.uum.edu.my/2374/2/1.Nur_Asyura_Muhamad.pdf |