Service Quality and Customer Satisfaction in the Hotel Industry
Common perception by practitioners in the hotel industry today that satisfied guest would become profitability to the company is considered as a major subject for this research. Therefore, this study is conducted to extend the previous research on the service quality by examining the relationship be...
| 第一著者: | |
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| フォーマット: | 学位論文 |
| 言語: | 英語 英語 |
| 出版事項: |
2010
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| 主題: | |
| オンライン･アクセス: | https://etd.uum.edu.my/2374/1/Nur_Asyura_Muhamad.pdf https://etd.uum.edu.my/2374/2/1.Nur_Asyura_Muhamad.pdf |