The Relationship Between Customer Relationship Management (CRM) and Employee Skills to Customer Satisfaction: Case Study at Micro Finance Department, BSN

Globalization and the high level of competition need the banking sector to increase their customer satisfaction for the continuity of business. The popular approach to ensure the customer satisfaction is by practicing the Customer Relationship Management (CRM). The purpose of this study is to identi...

書誌詳細
第一著者:	Mohd Nor Hazwan, Yusuf
フォーマット:	学位論文
言語:	英語英語
出版事項:	2011
主題:	HF5001-6182 Business
オンライン･アクセス:	https://etd.uum.edu.my/2513/1/Mohd_Nor_Hazwan_Yusuf.pdf https://etd.uum.edu.my/2513/2/1.Mohd_Nor_Hazwan_Yusuf.pdf

類似資料

A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center
著者:: H. Muragaa, Wisam
出版事項: (2006)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
著者:: MOHD ISA, SALMI
出版事項: (2005)

The Impact of Customer Relationship Management on Caller Satisfactions in Customer Contact Centers: Evidence from Malaysia
著者:: Abdullateef, Aliyu Olayemi
出版事項: (2011)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
著者:: Mohd Isa, Salmi
出版事項: (2005)

An Empirical Study on Relationship Marketing and its Effect on Customer Satisfaction
著者:: Nur Haryani, Md Arshad
出版事項: (2011)

An Analysis of Relationship between CRM and Firm Performance in Industry in Libya
著者:: Abdussalam, Abdalla Geth
出版事項: (2010)

Web-Based Customer Relationship Management
著者:: Umadevi, Marappan
出版事項: (2001)

The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
著者:: Waemusor, Ahlam
出版事項: (2010)

Customer Satisfaction In An Ems Company
著者:: K. Suppiah, Thiruchelvam
出版事項: (2015)

A Survey On The Customer Satisfaction Towards Customer Service In Penang's Cafeteria
著者:: Suo, Qiang
出版事項: (2008)

The Impact of Relationship Marketing and its Influence on Customer Loyalty
著者:: Siti Aminah, Mohamad
出版事項: (2011)

Relationship Of Customer Loyalty And Satisfaction Perception Study On The Mobile Industry In Oman–A Case Of Oman Mobile
著者:: Jameel Al Darey, Dhahi Saleh
出版事項: (2009)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
著者:: Petkao, Waramon
出版事項: (2010)

Study on the relationship between service quality and customer satisfaction among Sport Center users in University Utara Malaysia
著者:: Nur Fatihah, Husin
出版事項: (2018)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
著者:: Sim, Hock Seng
出版事項: (2006)

Internal Marketing And Customer Loyalty: Mediating Effect Of Relationship Marketing
著者:: Sim, Hock Seng
出版事項: (2006)

Factors Affecting Customer Relationship Management in Uzbekistan Telecommunication Industry
著者:: Olimdjon, Elov
出版事項: (2012)

Service Quality and Customer Satisfaction in Islamic Banking
著者:: Nur Syuhanida, Samsuddin
出版事項: (2011)

Service Quality and Customer Satisfaction in the Hotel Industry
著者:: Nur Asyura, Muhamad
出版事項: (2010)

Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
著者:: Abdullah, Kamarul Zaman
出版事項: (2005)

Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
著者:: Abdullah, Kamarul Zaman
出版事項: (2005)

The Influencing Factors of Customer Relationship Management Performance in Malaysian Electronic Banking
著者:: Samsudin, Wahab
出版事項: (2010)

Customer Relationship Management from MODENAS as a Buyer's Perspective in a B2B Relationship
著者:: Azliza, Abdullah
出版事項: (2009)

Customer Loyalty And Cineplex Patronage: The Influence Of Corporate Image, Perceived Quality, Perceived Value And Customer Satisfaction
著者:: Nordin, Norlisham
出版事項: (2008)

Study On Issues And Challenges In The Implementation Of Customer Relationship Management In Malayan Banking Berhad
著者:: Deivanai, Kaivaliam
出版事項: (2001)

The Roles of Advertising and Product Quality on Online Customers' Satisfaction
著者:: Sukma, Pea
出版事項: (2011)

Factors Affecting Customer Satisfaction of Mobile Services in Yemen
著者:: Mabkhot, Hashed Ahmed Nasser
出版事項: (2010)

Relationship Between Online Service Quality Dimensions and Customers' Satisfaction: A Study of Electronic Ticketing (e-Ticketing) System in Airasia Berhad
著者:: Mohd Azmi, Che Ahmad
出版事項: (2011)

The relationship between service quality, customer satisfaction, religiosity and switching intention: a study of muslimah salon and spa in Sumatera Barat, Indonesia
著者:: Henmaidi, Amalia Chairani
出版事項: (2021)

Customer Loyalty And Petrol Station’ S Convenience Store Patronage In Penang: The Influence Of Store Image, Corporate Image And Customer Satisfaction.
著者:: Abdul Wahid, Ahmad Zulhaimi
出版事項: (2009)

The influence of relationship marketing on customer loyalty: A study of Prudential BSN Takaful's customers in Kedah
著者:: Mohd Hafizan, Ramlan
出版事項: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
著者:: Chong , Fong Yin
出版事項: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
著者:: Chong , Fong Yin
出版事項: (2015)

The Effect of Customer Relationship Management on Marketing Performance a Study among Libyan Telecommunication Service Providers
著者:: Ibrahim, Emhemad Alarabi
出版事項: (2009)

Factors that Affect the Success of CRM Systems in Libyan Firms
著者:: Rouhoma, Hatem Mohammed
出版事項: (2010)

Customer Loyalty, Satisfaction And Marketing Mix: Empirical Evidence From Infant Formula Industry
著者:: Khay Hooi, Khoo
出版事項: (2012)

Strategic Roles of Customer Satisfaction Toward the Service Quality at Telekom Malaysia Berhad in Kedah
著者:: Shuib, Rusmuna
出版事項: (2011)

Customers Satisfaction Toward Service Quality in RFC Restaurant: A Case Study in Kedah
著者:: Siti Aminah, Sayuti
出版事項: (2011)

CRM Factors That Affect the Firm Performance in Telecommunication Industry in Libya
著者:: Ahmed, Ridowan Mohamed
出版事項: (2010)

A Requirement Model for Customer Complaint System Based on CRM: A Case of Universiti Utara Malaysia
著者:: Rimansyah, Muhammad Nanda
出版事項: (2012)