A Requirement Model for Customer Complaint System Based on CRM: A Case of Universiti Utara Malaysia
Customer complaints’ play an important role in improving the services in higher institutions, and it is important to know how to handle them more efficiently in order to keep and maintain the relationships with the “customers” such as student, alumnae, staff members, faculty (college) members, and e...
| मुख्य लेखक: | |
|---|---|
| स्वरूप: | Dissertation |
| भाषा: | अंग्रेज़ी अंग्रेज़ी |
| प्रकाशित: |
2012
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| विषय: | |
| ऑनलाइन पहुंच: | https://etd.uum.edu.my/2951/1/Muhammad_Nanda_Rimansyah.pdf https://etd.uum.edu.my/2951/3/Muhammad_Nanda_Rimansyah.pdf https://etd.uum.edu.my/2951/ |
| Abstract | Abstract here |