Customers' Satisfaction Towards the Quality of Internet Access Services by Internet Service Providers in the Klang Valley

The purpose of this study is to establish whether Internet users in the Klang Valley are satisfied with the services provided by their Internet service providers. The rapid growth of Internet subscriptions as well as the abundance of online applications has tremendously changed the way people exist...

Description complète

Détails bibliographiques
Auteur principal:	Intan Shuhada, Mohd Alwi
Format:	Thèse
Langue:	anglais anglais
Publié:	2012
Sujets:	HF5001-6182 Business
Accès en ligne:	https://etd.uum.edu.my/3024/1/Intan_Shuhada_Mohd_Alwi.pdf https://etd.uum.edu.my/3024/3/Intan_Shuhada_Mohd_Alwi.pdf

Documents similaires

Service Quality And Customer Satisfaction Of Mobile Phone Provider Among Postgraduate Students Of University Utara Malaysia
par: Joma, Slah Eddeen Mummar M.
Publié: (2008)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
par: MOHD ISA, SALMI
Publié: (2005)

Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
par: Teng, Yoke Leng
Publié: (2008)

Factors Influencing The Purchased Of Products Or Services Through The Internet
par: Noor Azlina, Kamarohim
Publié: (2002)

A Descriptive Study on Students' Satisfaction towards the Services Provided by Universiti Utara Malaysia
par: Roslina, Abdullah
Publié: (2009)

A Survey On The Customer Satisfaction Towards Customer Service In Penang's Cafeteria
par: Suo, Qiang
Publié: (2008)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
par: Chong , Fong Yin
Publié: (2015)

Level Of Service Quality Of Sme Laboratory Services On Customer Satisfaction
par: Chong , Fong Yin
Publié: (2015)

An Impact Of Service Quality Towards Customer Satisfaction In Pos Malaysia: The Mediating Role Of Self-Service Technologies
par: Tan, Siew Fang
Publié: (2014)

Study on Service Quality and Customer Satisfaction on the Mobile Phone Provider : A Case of Postgraduate Students in Al-Fateh University of Libya
par: Khbresh, Ibrahim Albaroni Salem
Publié: (2012)

A relational study on service quality of contact centre representatives in Klang Valley
par: Azlina, Omar
Publié: (2014)

The influence of service marketing mix on customer loyalty towards telecommunication service provider in Malaysia
par: Nor Mazlan, Nor Amni Najwa
Publié: (2021)

Service Quality and Customer Satisfaction in Islamic Banking
par: Nur Syuhanida, Samsuddin
Publié: (2011)

Service Quality and Customer Satisfaction in the Hotel Industry
par: Nur Asyura, Muhamad
Publié: (2010)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty: Perceptions Of Public Listed Companies
par: Mohd Isa, Salmi
Publié: (2005)

Strategic Roles of Customer Satisfaction Toward the Service Quality at Telekom Malaysia Berhad in Kedah
par: Shuib, Rusmuna
Publié: (2011)

Customers Satisfaction Toward Service Quality in RFC Restaurant: A Case Study in Kedah
par: Siti Aminah, Sayuti
Publié: (2011)

The Effect of Customer Relationship Management on Marketing Performance a Study among Libyan Telecommunication Service Providers
par: Ibrahim, Emhemad Alarabi
Publié: (2009)

Factors Affecting Customer Satisfaction of Mobile Services in Yemen
par: Mabkhot, Hashed Ahmed Nasser
Publié: (2010)

A Study Students' Perception Toward the Quality of Services Provided by the Students' Residential Hall, Universiti Utara Malaysia
par: Nurul Hamiza, Hamzah
Publié: (2009)

Level Of Service Quality Of Sme Laboratory Services On Customer Expectation
par: Yeow , Liang Ming
Publié: (2015)

Would Waiting Time Influences Customer Satisfaction Towards Services Patronage A Study Of Lembaga Tabung Haji
par: Abd. Aziz, Sumaiyah
Publié: (2004)

An Exploratory Study Factor Influencing Application Services Provider (Asp) Success
par: Pah, Sock Hon
Publié: (2009)

An Exploratory Study Factor Influencing Application Services Provider (ASP) Success
par: Pah, Sock Hon
Publié: (2009)

The Impact Of Consumer Complaints Handling On Complainant Satisfaction And Behavioral Outcomes: A Study Among The Telephone Service Providers In Mogadishu, Somalia
par: Warsame, Bashir Ali
Publié: (2008)

The Relationship Between Service Quality, Product Quality, Price Fairness and Customer Satisfaction of Retail Stores in Hatyai, Thailand
par: Petkao, Waramon
Publié: (2010)

A Model Of Trust In Internet Banking
par: Seong, WONG KIM
Publié: (2005)

User Acceptance Of Internet Banking In Penang
par: OH, SOOK MAY
Publié: (2005)

The Impact Of Service Quality And Corporate Image On Customer Loyalty - A Study On Perodua Service Centre
par: MOHD NASIR, ASMA AZURA
Publié: (2004)

Study on the relationship between service quality and customer satisfaction among Sport Center users in University Utara Malaysia
par: Nur Fatihah, Husin
Publié: (2018)

The Use Of Internet As A Retail Medium In Malaysia
par: Norlaila, Abdullah @ Abdul Hamid
Publié: (2001)

The Relationship Between Perceived Islamic Bank Corporate Social Responsibility Based Customer Service And Customer Satisfaction: The Role Of Religiosity As A Moderator
par: Waemusor, Ahlam
Publié: (2010)

The Effects Of Value Co-Creation On Sustainable Logistic Performance: From Lens Of Logistics Service Provider In Malaysia
par: Chu , Kai Chat
Publié: (2015)

The Effects Of Value Co-Creation On Sustainable Logistic Performance: From Lens Of Logistics Service Provider In Malaysia
par: Chu , Kai Chat
Publié: (2015)

Supply Chain Security Management Among Service Provider In Logistic Industry: Role Of Supply Chain Security
par: Seva Subaramaniam, Karthigesu
Publié: (2011)

A Model Of Trust In Internet Banking – The Case Of Penang
par: Wong, Kim Seong
Publié: (2005)

The Use of Internet Purchasing Among Postgraduate Students in UUM
par: Etturki, Tareg A. Yousef
Publié: (2008)

Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina
par: Wawaeni, Khalid
Publié: (2009)

Relationship Between Online Service Quality Dimensions and Customers' Satisfaction: A Study of Electronic Ticketing (e-Ticketing) System in Airasia Berhad
par: Mohd Azmi, Che Ahmad
Publié: (2011)

The relationship between service quality, customer satisfaction, religiosity and switching intention: a study of muslimah salon and spa in Sumatera Barat, Indonesia
par: Henmaidi, Amalia Chairani
Publié: (2021)