Customer Satisfaction : A Study on the Services Offered by Lembaga Urusan Tabung Haji (LUTH) in Makkah, Madinah and Mina

This study presents an attempt to examine the services offered by Lembaga Urusan Tabung Haji (LUTH) to Malaysian Hajj pilgrims. There are five types of services offered by LUTH which are lodging, health, food, transport and general services. A study was conducted in Makkah during 2008 Hajj pilgrims....

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Détails bibliographiques
Auteur principal:	Wawaeni, Khalid
Format:	Thèse
Langue:	anglais
Publié:	2009
Sujets:	HF5001-6182 Business
Accès en ligne:	https://etd.uum.edu.my/3663/1/s89406.pdf

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