The determining factors of service value and satisfaction for edutainment services in Malaysia

Edutainment is a growing business in our country and it is precisely to study the service value and satisfaction to learn about customers behaviors. The purpose of this study is to identify antecedents of service value and satisfaction and determine the relationship and which antecedents are most in...

Full description

Bibliographic Details
Main Author:	Indra, Balachandran
Format:	Thesis
Language:	English English
Published:	2014
Subjects:	HF5001-6182 Business HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/4226/1/s813175.pdf https://etd.uum.edu.my/4226/2/s813175_abstract.pdf

Similar Items

The relationship between service marketing mix, service quality, service value and customer satisfaction in commercial car parking facilities
by: Ahmad Fiaza, Abdul Shukor
Published: (2016)

After sales service : Factors influencing customers' satisfaction
by: Nur Aishah, Abdul Aziz
Published: (2014)

Determinant factors of customer loyalty towards telecommunications services in Malaysia
by: Mohd Khursani, Md Khakhir
Published: (2021)

Factors influencing customer satisfaction using e-hailing services in Melaka
by: Ahmad Fadzil, Mohamad
Published: (2021)

Factors that affecting the customer satisfaction towards mobile network service provider
by: Iin Adriana, Nasri
Published: (2019)

Destination service quality, tourist satisfaction, tourist perceived value and tourist behavioural intention at Kuala Tahan National Park, Malaysia
by: Mohd Rahimi, Abdul Halim
Published: (2020)

Customer satisfaction of music centre service quality in Selangor
by: Tan, Keat Shuang
Published: (2020)

The relationship between service quality, customer satisfaction, and hedonic value on generation Y customer loyalty in the context of superstores in Bangladesh: the mediating role of corporate image
by: Alam, Mirza Mohammad Didarul
Published: (2020)

Service Quality and Satisfaction Among Postgraduate Students at Universiti Utara Malaysia
by: Hanaysha, Jalal R. M.
Published: (2011)

The effect of service quality on customer satisfaction of Bank Islam Malaysia Berhad
by: Utari, Septi
Published: (2025)

Analysing Logistics Services Quality On E-Commerce Customer Satisfaction
by: Sivasangari, Balakisnan
Published: (2024)

The influence sevices quality of last-mile delivery services on customer satisfaction in Malaysia
by: Tan, Wei Bin
Published: (2024)

The impacts of service quality dimensions on customer satisfaction of banking sector in Penang, Malaysia
by: Indrani, Ravinthiran
Published: (2021)

The Effect of Website Quality Service on Customer Satisfaction Study on Qatar Airways
by: Baliem, Ahmed Abubaker
Published: (2009)

The influence of service quality dimensions on customer satisfaction towards tax agents
by: Nor Adwiyah, Awang
Published: (2019)

Factors contributing to the propensity to purchase retailer's brand: the mediating effect of perceived value
by: Tunku Nur Atikhah, Tunku Abaidah
Published: (2020)

The Mediating Effect of Waiting Time on the Relationship Between Service Quality and Customer Satisfaction
by: Impira, Alim
Published: (2012)

Effect of policy and service quality of SOCSO on client satisfaction, moderated by client knowledge
by: Dinesh Kumar, Saundra Rajan
Published: (2019)

Factors Influencing Consumers' Acceptance of Mobile Marketing Services
by: Mohammad, Ismail
Published: (2012)

Customer Satisfaction and Service Quality : A Case Study of Bank Islam Malaysia Berhad (BIMB)
by: Fozi, Awang
Published: (2009)

Determinants of loyalty and the effect of switching cost towards mobile telecommunication service providers in Malaysia
by: Aravindan Kalisri Logeswaran, Velachamy
Published: (2015)

Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
by: Alnaser, Ahmad Salih Mheidi
Published: (2010)

Determinants of customer loyalty in cellular service sector of Pakistan: mediating and moderating effects
by: Tariq, Beenish
Published: (2018)

A study of customer satisfaction on products and services: The case of KM Vet Pharm Sdn. Bhd.
by: Suloseni, Supermanuam
Published: (2018)

Service innovation and service responsiveness : moderating effect of information technology capability
by: Alminnourliza, Noordin
Published: (2016)

E-marketplace patronage intention among Southern Thailand consumers: the role of online retail/service brand equity and country of origin
by: Prachaseree, Kwanrudee
Published: (2022)

Mediating role of customer satisfaction on service quality and customer loyalty in grocery store in shopping malls in Saudi Arabia
by: Al Otaibi, Naif Mutlaq
Published: (2014)

The influence of service quality, corporate image, trust and satisfaction on customer loyalty: Evidence from banking industry in Libya
by: Elbakoush, Abdalla Yousef
Published: (2015)

Factors influencing customers' loyalty of mobile service provider among generation Y
by: Al-Refai, Abdalla Nayef Saleh
Published: (2015)

Relationship between service quality and customer loyalty: mediating effect of customer satisfaction and customer trust in Thailand’s audit firms
by: Pringviriya, Nuchsara
Published: (2015)

The relationship between e-service quality, trust and satisfaction towards consumer online shopping during Covid-19 pandemic
by: Hasliza, Md Shariff
Published: (2021)

Effects of perceived e-service quality, customer trust and e-satisfaction one-loyalty in Malaysian e-commerce industry
by: Ooi, Min Jie
Published: (2019)

The effect of perceived quality, perceived value, trust and marketing on purchase intention of organic products in Malaysia
by: Denis, Joachim Clement
Published: (2019)

Service quality of domestic waste collection services in Batu District, Selayang Municipal Council, Selangor : the SERVQUAL approach
by: Mohd Zikry, Zulkifle
Published: (2017)

The unique antecedents of customer loyalty towards mobile service
by: Mah, Pei Yew
Published: (2017)

An Initial Study on the Effectiveness of TM Online Customer Care Service
by: Sukhdev Singh, Karnail Singh
Published: (2008)

Determinants of halal cosmetics purchase intention among millennials
by: Norhazliza, Mohd Hazim
Published: (2020)

Determinants of customer citizenship behaviour in Pakistan aviation sector of Pakistan
by: Raza, Mohsin
Published: (2020)

The antecendents and consequences of service quality in the health insurance industry in Saudi Arabia
by: Saad M, Alawni Mohammed
Published: (2015)

Service quality in early child care center. Does parents satisfied?
by: Aidanazima, Abashah
Published: (2015)

Cannot write session to /tmp/vufind_sessions/sess_s1gssmth6tjk7iemaa4d3bmr1l