Faktor-faktor yang mempengaruhi kepuasan pelanggan terhadap kualiti perkhidmatan zakat: Kajian kes Pejabat Zakat Daerah Baling (PZDB), Kedah

The purpose of this study was to investigate the relationship between customer satisfaction and service quality management charity in the state. The study was conducted based on demographic and six dimensions of quality of service reliability, assurance, compliance, tangible, empathy and responsiven...

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Bibliographic Details
Main Author:	Abidah, Ab Kadir
Format:	Dissertation
Language:	English English
Published:	2015
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/5013/1/s815617.pdf https://etd.uum.edu.my/5013/2/s815617_abstract.pdf https://etd.uum.edu.my/5013/
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