The influence of service quality factors on customer satisfaction and drinking water quality in Syarikat Bekalan Air Selangor (SYABAS)
This research study develops a framework measuring the level of customer satisfaction through SERQUAL and drinking water quality at Syarikat Bekalan Air Selangor (SYABAS). The level of customer satisfaction is important for water conservation that complements existing supply and demand water manage...
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| Format: | Thesis |
| Language: | English English |
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2013
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| Online Access: | https://etd.uum.edu.my/5158/1/s810171.pdf https://etd.uum.edu.my/5158/7/s810171_abstract.pdf |