The influence of service quality factors on customer satisfaction and drinking water quality in Syarikat Bekalan Air Selangor (SYABAS)

This research study develops a framework measuring the level of customer satisfaction through SERQUAL and drinking water quality at Syarikat Bekalan Air Selangor (SYABAS). The level of customer satisfaction is important for water conservation that complements existing supply and demand water manage...

Full description

Bibliographic Details
Main Author:	A.Uma Elizabeth, Atputharaj
Format:	Dissertation
Language:	English English
Published:	2013
Subjects:	HF5549-5549.5 Personnel Management. Employment
Online Access:	https://etd.uum.edu.my/5158/1/s810171.pdf https://etd.uum.edu.my/5158/7/s810171_abstract.pdf https://etd.uum.edu.my/5158/
Abstract	Abstract here

Similar Items

Job satisfaction among executives at Syarikat Bekalan Air Selangor Sdn Bhd (SYABAS), based on Herzberg’s motivation-hygiene theory
by: Masrubiah, Mohd Zuki
Published: (2013)

The relationship between digital marketing, customer relationship management and service quality on brand equity
by: Aish, Ahmed A. M.
Published: (2022)

Exploratory study on pest management service quality determinants on customer satisfaction
by: Jee, Jeet Wen
Published: (2019)

Prestasi pengurusan rantaian bekalan barang kawalan baja di Indonesia
by: Sahim, Aswin Naldi
Published: (2016)

The Relationship Between Service Quality and Passengers Satisfaction: A Case of Air Asia Passengers
by: Athirah, Mohd Tan
Published: (2011)

The Factors That Influence Job Satisfaction Among Customs Personnel: A Study in Royal Malaysian Customs Selangor
by: Elfi Nazreen, Ibrahim
Published: (2011)

Faktor-faktor yang mempengaruhi prestasi kerja di syarikat xyz
by: Johari, Md Yusof
Published: (2019)

Rewards, job satisfaction and intention to leave: A case study at Syarikat Prasarana Negara Berhad
by: Saiful Hakim, Razali
Published: (2014)

Kajian kes di Syarikat Philip Morris Malaysia (PMI) berkaitan amalan pengurusan sumber manusia dengan komitmen organisasi
by: Suriani, Abu Bakar
Published: (2015)

Faktor-faktor yang mempengaruhi budaya keselamatan di kalangan pekerja-pekerja Syarikat Nasional Berhad (TNB), Bahagian Pembahagian Ipoh, Perak
by: Nurul Syazana, Ahmad
Published: (2014)

Amalan sumber manusia dan keseimbangan tuntutan kerja-Tangjawab peribadi dengan kepuasan kerja: tinjauan di syarikat berkaitan kerajaan (GLC'S Kedah)
by: Syarifah Noriza, Syed Zainol Rashid
Published: (2015)

High-performance work systems and academicians' work performance: the mediating role of quality of working life
by: Fatin Amirah, Abdul Malik
Published: (2020)

Factors influence quality of life among assistant medical officer at emergency department Hospital Klang
by: Mohd Zaidan, Mohd Zawawi
Published: (2020)

Amalan Pengurusan Sumber Manusia Dan Budaya Organisasi Di Kalangan Pekerja-Pekerja Bukan Eksekutif Syarikat Sime Tyres International (M) Sdn. Bhd.
by: Zahiah, Haji Ahmad
Published: (2000)

Moderating effect of relational learning and business environment on innovation capability, total quality management and SMEs Performance
by: Haroon, Uzma
Published: (2020)

Effect of total quality management practices and knowledge management on innovation performance in private higher education institutions in Oman
by: Al Jabri, Ahmed Rashid Saleem
Published: (2024)

Perception of young employees on working relationships with older employees at Bank Simpanan Nasional and Affin Bank in Selangor
by: Azhana, A. Aziz
Published: (2017)

Quality management systems, employee satisfaction and motivational factors influence on employee performance in private higher education institutions in Malaysia
by: Norreha, Norreha Othman
Published: (2019)

The impact of leadership quality, religiosity and job satisfaction on integrity among Royal Malaysian Police-a case study on JIPS
by: Alida, Mahmod
Published: (2018)

Mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst University lecturers in Pakistan
by: Jabbar, Muhammad Naveed
Published: (2020)

The influence of rewards towards job satisfaction among customer service employees
by: Niresha, Rajan
Published: (2023)

A study on turnover intention of customer relationship executive (CRE) in Maybank
by: Kamal Afendi, Shaharin
Published: (2013)

The Influence of Workers' Competencies on Job Performance of Royal Malaysian Customs Department
by: Tai, Lee Ming
Published: (2011)

Omni-Channel supply chain: a study of the relationship on Omni-channel supply chain and logistics service quality influencing online purchasing behaviour
by: Yee, Jing Foo
Published: (2018)

Factors affecting employees’ engagement at Royal Malaysia Customs Department, Central Zone, Malaysia
by: Nurul Liza, Aripin
Published: (2022)

An Investigation of Age, Job Tenure, Job Function, Location, on Job Satisfaction of Air Traffic Controllers in Kuala Lumpur International Airport and Air Traffic Control Centre
by: Nagayaindran, S. Naralyanan
Published: (2004)

Determinants of employee wellbeing among women lawyers in Selangor
by: Roslina, Zainal
Published: (2020)

The effect of e-learning system quality on training engagement to improve creativity among workforce of public sector in the Ministry of Interior Abu Dhabi, United Arab Emirates (UAE)
by: Alkaabi, Ahmed Salem Saleh Sulaiman
Published: (2025)

Manpower Planning Model For Pilot Accessions In The Royal Malaysian Air Force
by: M. Jamil, Khairron Anuar
Published: (1994)

High involvement of human resource management practices, organizational citizenship behavior and job satisfaction in Royal Malaysia Customs
by: Sew, Lai Yan
Published: (2018)

A study on employee job performance among courier workers in Selangor
by: Hasif, Hashem
Published: (2020)

Measuring Level of Job Satisfaction Among Officers of The Royal Custom and Excise Deparment At Tanjung Kupang Johor Darul Takzim
by: Rosly, Othman
Published: (2002)

Factors influencing employee retention among bank employees in Kuala Lumpur and Selangor
by: Esther, Kumaran
Published: (2021)

Human resources management practices and turnover intention among manufacturing employees in Selangor
by: Nor'atikah, Baharil
Published: (2018)

The relationships of career planning with organizational commitment in Mesiniaga Berhad, Subang Jaya, Selangor
by: Norfadzly, Abd Rahim
Published: (2018)

Study on the Intention Factors to Quit Amongst Customer Service Representative (CSR) in TM Point: A Case in TMPoint in Klang Valley
by: Mohd Khairul Akmal, Md Sidek
Published: (2011)

The Impact of CRM (Customer Orientation and Technology Based CRM) Implementations on Call Center Employee's Job Performance: Evidence from Malaysia Call Centers
by: Al Jumah, Ahmad Ibrahim
Published: (2012)

Factors Affecting Job Satisfaction Among Employees in Amanah Saham Nasional Berhad, Federal Territory and Selangor
by: Mohd Razif, Moktar
Published: (2012)

Hubungan motivasi pekerja terhadap komitmen organisasi di kalangan anggota Tabung Haji Negeri Selangor
by: Mohd Amin, Man
Published: (2017)

Keperluan Latihan Profesional di Kalangan Pengajar : Satu Kajian Kes di Institut Kraf Negara, Selangor
by: Ramli, Shabudin
Published: (2004)