The mediating effect of e-satisfaction and the moderating effect of convenience towards e-loyalty among Internet banking users in northern region of Malaysia
Research on online customer loyalty among internet banking users is important because of the threat posed by phishing and other related issues. The literature has shown that it is a major concern, especially in Malaysia. This study examines the factors influencing eLoyalty such as eSatisfaction, eCo...
| मुख्य लेखक: | Norhidayah, Ali |
|---|---|
| स्वरूप: | थीसिस |
| भाषा: | अंग्रेज़ी अंग्रेज़ी अंग्रेज़ी |
| प्रकाशित: |
2016
|
| विषय: | |
| ऑनलाइन पहुंच: | https://etd.uum.edu.my/6714/1/Depositpermission_s94318.pdf https://etd.uum.edu.my/6714/2/s94318_01.pdf https://etd.uum.edu.my/6714/3/s94318_02.pdf |
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समान संसाधन
-
Full relationship between e-service quality, e-customer satisfaction and e-loyalty in internet banking
द्वारा: Tavakoli, Zohreh Bang
प्रकाशित: (2013) -
Measuring User Acceptance of Internet Banking : A Survey in Northern Region of Peninsular Malaysia
द्वारा: Sim, Mong Jain
प्रकाशित: (2004) -
Internet Banking Service Quality And E-Loyalty In
Penang, Malaysia
द्वारा: Teng, Yoke Leng
प्रकाशित: (2008) -
Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
द्वारा: Teng, Yoke Leng
प्रकाशित: (2008) -
Factors That Influence The Satisfaction Level Of E-Procurement Users: A Moderating Effect Of Transparency
द्वारा: Mohamed Yusof, Khairusany
प्रकाशित: (2010)