HRM practices, leadership styles and customer satisfaction: mediating role of employee performance
The primary purpose of this study is to investigate the effect of human resource management practices and leadership styles on customer satisfaction in the Palestinian insurance sector through the mediating role of employee performance. Empirical evidence to support the importance of customer satisf...
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| Format: | Thèse |
| Langue: | anglais anglais |
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2017
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| Accès en ligne: | https://etd.uum.edu.my/7212/1/s95991_01.pdf https://etd.uum.edu.my/7212/2/s95991_02.pdf |