The role of work engagement in promoting service-oriented organizational citizenship behavior
Service-oriented organizational citizenship behavior (SO-OCB) is a form of the extra- role behavior performed by service employees when delivering services to customers. SO-OCB includes three dimensions, which are loyalty, service delivery and participation. In the context of private hospitals, nurs...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English English |
| Published: |
2017
|
| Subjects: | |
| Online Access: | https://etd.uum.edu.my/7362/1/s821962_01.pdf https://etd.uum.edu.my/7362/2/s821962_02.pdf |