The role of work engagement in promoting service-oriented organizational citizenship behavior

Service-oriented organizational citizenship behavior (SO-OCB) is a form of the extra- role behavior performed by service employees when delivering services to customers. SO-OCB includes three dimensions, which are loyalty, service delivery and participation. In the context of private hospitals, nurs...

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Bibliographic Details
Main Author:	Chong, Rong Pin
Format:	Dissertation
Language:	English English
Published:	2017
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/7362/1/s821962_01.pdf https://etd.uum.edu.my/7362/2/s821962_02.pdf https://etd.uum.edu.my/7362/
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