Internal service quality in IT service management: insights from the perspective of IT service employees
In this Digital Transformation era, businesses are continually finding and implementing technology to run their business productively and efficiently. A service framework must be in place to support the end-users in optimizing the usage of ICT systems, and in managing the service delivery of the ICT...
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| Format: | Thèse |
| Langue: | anglais |
| Publié: |
2021
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| Accès en ligne: | https://etd.uum.edu.my/9610/1/s900883_01.pdf |